FAQ

Do we need internet every day?

No. Internet is for install, license delivery, and optional updates or extras only.

Can staff use their phones?

Yes. Open the Admin LAN URL on venue Wi-Fi and sign in. The license stays on the venue PC.

Do players need to install an app?

No. The Player experience is a web page in the phone browser.

What file do I install on Windows?

BehindCourt-Setup-*-x64.exe, not a zip.

What file do I install on Mac?

The .dmg. Drag BehindCourt to Applications.

Are court rentals cancelled when we end open play?

No. Rentals are independent and stay until their scheduled end time.

Is there a subscription?

No monthly fee is required for daily play. You buy a one-time venue license.

Are cameras included?

No. Camera or recording is a separate product if offered.

Can we transfer the license ourselves in the app?

No. Contact Behind Digital / BehindCourt for PC replacement licensing after review.

Where is our data stored?

On the venue computer. Download backups from Settings regularly.